Question 1

How will I know if my costume will fit in the carrying case?

Accepted Answer

Our bag fits most frontline costumes.  In the item description are examples of costumes that will fit in the carrying case.   If you are not sure if your costume will fit, please email info@carnivalcapsule.com (info@carnivalcapsule.com)the exact picture of your costume.  We will be happy to assist you.

https://youtu.be/QieirARHDVA

Question 2

Will the airlines take my Capsule?

Accepted Answer

Yes, if your flight includes a carry-on.  Similar items such as golf bags, fishing rods, skimboards, skis, or snowboards will be considered checked bags and can be added to your booking at any time. If you did not book your flight to include a carry-on, you will be subject to a checked bag fee, which varies by airline. Most airlines are familiar with Carnival and consider the bag a "special size," allowing gate check before you board the plane, similar to when they take a stroller or car seat. You can typically collect your items at baggage claim or the oversized pickup area.

https://youtu.be/GxnLEsL4h8A

Question 3

What payment options are avaliable

Accepted Answer

We accept PayPal, Klarna, AfterPay and all major credit cards

Question 4

What is the shipping timeline?

Accepted Answer

All orders are processed withing 3-7 business days.  For expidited shipping please select at checkout.

Question 5

How can I purchase and pick up and carrying case ASAP?

Accepted Answer

Follow us on Instagram to get details for our next pop-up and email us at carnivalcapsuleinfo@gmail.com

Question 6

What is your return policy?

Accepted Answer

All sales are final.  No refunds.
Please inspect your order once it arrives.  Contact us immediately if your item is defective, damaged or if your received the wrong item so we can correct the issue. info@carnivalcapsule.com

Question 7

Will you be adding addional bag sizes?

Accepted Answer

Yes!  We are currently working on expanding Carnival Capsule.  Feel free to email your comments to info@carnivalcapsule.com

Question 8

Interested in a collaboration

Accepted Answer

Please email all inquries to info@carnivalcapsule.com

Question 9

How do I pack my costume?

Accepted Answer

Each costume is different.  We have several videos on our instagram and Tick tok page to show you how.  However the video below should help.  You can always email or DM us if you need assistance.

https://youtu.be/QieirARHDVA?si=Vx5g16Nkphf7lKZV

ORDERS PLACED AFTER 7/26 WILL SHIP OUT ON 8/16

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